Moderoot MUS J (PTY) LTD +267 76 890 659

From the cable in the wall to the software at the door

Moderoot designs, installs and supports the systems a Botswana office actually runs on: structured cabling, phone systems, contact centres, CRM, and Ikwadise, the visitor and attendance software we built and host ourselves.

Call +267 76 890 659 See the schedule
Floor plan of a typical office An as-built drawing of an office showing the comms room, contact centre floor, reception, meeting room and manager's office, with cable runs traced from the equipment rack to each area. Six numbered callouts mark where each Moderoot service sits; each links to its row in the service schedule below. ENTRANCE Comms Contact centre floor Reception Meeting Manager TYPICAL OFFICE · ARRANGEMENT SHOWN IS ILLUSTRATIVE 5 Incoming lines SIP / PSTN RACK 1 Structured cabling 2 PABX handsets 3 Contact centre 4 CRM 6 Ikwadise at reception TABLET
Key
Backbone
Branch run
Selected
Tap a callout to open its schedule entry.
Arrangement shown is illustrative, not a real client site.

What we install and support

SIX ENTRIES · KEYED TO PLAN 01

01 Structured cabling Copper and fibre, containment, racks and patch panels, labelled to a schedule you keep.

Cat6 and Cat6A copper, fibre backbone between floors or buildings, trunking and tray, cabinets, patch panels and outlets. Every link tested, every port labelled at both ends, and the labels written down.

The difference shows up two years later, when someone needs to know which port feeds the boardroom and can read the answer off the panel instead of tracing a cable by hand.

Scope
Copper · fibre · containment · racks
Handover
Labelled panel + as-built schedule
Testing
Every link certified before sign-off
Plan reference
Callout 01 — backbone from rack
Fibre and copper patch leads terminated into a network switch in a cabinet.
Illustrative. Patch field terminated and dressed into a cabinet.
02 PABX & business telephony IP phone systems: extensions, auto-attendant, hunt groups, voicemail and recording.

We design, install and support IP PABX systems: numbered extensions, an auto-attendant that answers the way you want it to, hunt groups so calls stop dying on one desk, voicemail, and call recording where the business needs it.

SIP trunks or the lines you already have. Desk handsets and softphones on laptops sit on the same dial plan, so moving desks (or moving office) does not mean rebuilding the phone system.

System
IP PABX, on-site or hosted
Trunks
SIP or existing analogue lines
Endpoints
Desk handsets + softphones
Plan reference
Callout 02 — handsets at desks
An IP desk telephone with a handset and keypad on a desk.
Illustrative. An IP handset of the kind an extension lands on.
03 Contact centres Queues, routing, agent states, recording, and reporting on what the queue did today.

Inbound and outbound contact centre setup: call queues and routing rules, agent login and states, wallboards for the floor, and recording where you are required to keep it.

Reporting is the part most setups get wrong. You should be able to see what the queue is doing right now: waiting, abandoned, handled. Not only what it did last month in a report nobody opens.

Direction
Inbound + outbound
Routing
Queues, skills, overflow
Reporting
Live wallboard + historic
Plan reference
Callout 03 — agent pods
Two people wearing telephone headsets working at computers in a bright open office.
Illustrative. Agents on headsets at a contact centre floor.
04 CRM setup & integration The phone system and the customer record on speaking terms: screen-pop, click-to-dial, logged calls.

CRM deployment, configuration and the integrations that make it worth having: the customer record opening on an inbound call, click-to-dial from the record, and call outcomes written back to the contact automatically instead of from memory at five o'clock.

We also do the unglamorous half: getting customer data out of the spreadsheets and mailboxes it is currently spread across, de-duplicated, and into one place.

Work
Deploy · configure · migrate
Integration
Telephony, mail, existing systems
Data
Migration, de-duplication, cleanup
Plan reference
Callout 04 — workstations
A laptop screen showing charts and performance figures on a desk.
Illustrative. Customer and call data brought into one view.
05 Telecoms cost reduction An audit of the bill against the call records. Idle lines, wrong tariffs, expensive routing.

Most telecoms bills contain something nobody is using. We read the invoice line by line against the actual call records and look for the usual culprits: lines still billing for an office you left, tariffs that no longer match how you call, and traffic routed the expensive way because it was set up that way once.

You get the findings written down: what is being charged, what is being used, and what the gap is worth per month.

Inputs
Invoices + call detail records
Looking for
Idle lines · tariffs · routing
Output
Written findings, per month
Plan reference
Callout 05 — incoming lines
A desk with a calculator, printed charts and ring binders.
Illustrative. Invoices read against the call records.
06 Ikwadise Our own visitor management and employee attendance software. Sheet 04.

Visitors sign in on a tablet at reception; employees clock in and out by QR code, NFC tag or PIN. We designed it, we host it on our own hardware, and we support it.

It is also the shortest honest answer to whether we can build and run a system end to end.

Modules
Visitor sign-in · attendance · admin
Hosting
Moderoot-owned hardware, Botswana
Plan reference
Callout 06 — reception counter
A person standing at an office reception counter.
Illustrative. The point where a visitor signs in.
Section through the same office A vertical section showing four layers: the ceiling void carrying the cable tray, a workstation with a handset and screen, the floor slab, and the reception counter with a sign-in tablet, all fed from the same cabling. Ceiling void · tray 01 Desk · handset & screen 02 · 04 Reception · sign-in tablet 06 Floor slab FFL SOFFIT SECTION A–A · ONE CABLE PLANT SERVES EVERY LAYER

Normally this is three different vendors

The cabling contractor leaves. The phone people arrive and find the cabling wrong. The software people arrive and find the phone system closed. Each one is certain the problem is upstream.

We hold all four layers, so there is nobody upstream to blame.

  • 01

    In the ceiling

    Tray, trunking, copper and fibre. The layer everything else sits on, and the one that is most expensive to get wrong.

  • 02

    On the desk

    Extensions, handsets and softphones on one dial plan, so the phone follows the person rather than the desk.

  • 03

    Across the floor

    Queues, agents and the reporting that says whether the floor is actually keeping up.

  • 04

    At the door

    Ikwadise: who came in, who signed what, and who was at work, recorded rather than remembered.

Software we built, and still run

Ikwadise is our own visitor management and employee attendance system. Not a product we resell, but one we designed, host on hardware we own, and support ourselves.

  • Visitors sign in at reception on a tablet, sign with a finger, and accept an NDA where you need one.
  • Employees clock in and out with a QR code, an NFC tag or a PIN, whichever suits the site.
  • Each company sees only itself. HR gets attendance without getting everything else.
  • Licensing is enforced by the server, not by the honour system.

Built for a Gaborone law firm that needed a visitor book which could actually be audited. Now in production with a Botswana security company, and no longer specific to either industry.

It runs on a server we own here in Botswana rather than rented capacity abroad. In data-protection terms that makes your organisation the controller and Moderoot the processor. It also means your visitor records are not sitting in a data centre you cannot name.

An office reception counter, the point where visitors sign in.
Illustrative. Ikwadise replaces the paper visitor book at this counter.

Tell us what is not working

A phone bill you cannot explain, a queue that keeps dropping calls, a visitor book nobody can read, or an office that needs cabling before anyone moves in. Call, or send a message, whichever is easier.

Call +267 76 890 659 WhatsApp us Email the office
Mus J (Pty) Ltd
Company
Mus J (Pty) Ltd t/a Moderoot
Registration
BW00006270451
Address
Plot 37148, Block 8, Gaborone
Postal
P O Box 502881, Gaborone, Botswana
Web
www.moderootsolutions.co.bw